> For the complete documentation index, see [llms.txt](https://workmate.gitbook.io/workmate-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://workmate.gitbook.io/workmate-knowledge-base/workmate-feature-guides/workmate-pos-features/work-orders.md).
# Work Orders
Creating a work order in WorkMate allows you to manage custom orders, assign labour, and track progress from within your Shopify POS.
## Demo:
{% embed url="" %}
## Documentation:
**1. Open WorkMate from Shopify POS**
* Log in to your Shopify store.
**2. Create a New Work Order**
* Click on the Work Orders tile from the main dashboard.
* Click **New Work Order.**
**3. Select a Customer**
* In the Customer field, select or search for the customer for whom you are creating the work order.
* You can either choose an existing customer from the dropdown or add a new customer in the **Customers** section on your Admin dashboard.
Example: Karine Ruby
**4. Add Products to the Work Order**
* Click **Add Product**.
Example: Product 1
* Return to the main work order page when you are done.
**5. (Optional) Add Services**
* Click **Add Service**.
* Select from pre-configured services (eg. Test Service) or create a new one by clicking **New Service**.
**6. (Optional) Add serials to the Work Order**
* Click the **Add serial** button.
* This page will display all the products that have the "True" metafield marked on the product level of your Shopify admin.
* From here, you'll be able to view and add your serialized items to your work order.
**7. Add Notes and Hidden Notes**
* **Notes:** These are customer-facing notes that can appear on the printed or emailed version of the work order.
* **Hidden Notes:** These are internal notes for employees and will not be visible to the customer.
* Enter any relevant information about the order, such as special instructions or internal reminders.
**8. Create the Work Order**
* Once all the necessary details are entered, click **Create work order** at the bottom of the page.
* The work order is now saved as a **Draft status** (or another default status based on your configuration).
**9. Review the Created Work Order**
* After saving, you will be taken to a confirmation page.
* Click the **Manage payments** button to transact your work order.
