> For the complete documentation index, see [llms.txt](https://workmate.gitbook.io/workmate-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://workmate.gitbook.io/workmate-knowledge-base/workmate-feature-guides/workmate-pos-features/special-orders.md).
# Special Orders
Special orders allow merchants to handle requests for products that are either out of stock or not typically held in inventory. However, special orders can also be created for in-stock items that a merchant wants to source directly from a vendor, such as for custom requests or specific fulfillment needs. During work order creation, if a required item is unavailable or needs to be specially sourced, merchants can initiate a special order to ensure the item is obtained from a vendor and the customer’s order is fulfilled as needed.
## Demo:
{% embed url="" %}
## **Documentation:**
**1. Create your Work Order**
* Open the Work Order tile.
* Click **+New.**
* Add your line items to your work order.
* Save your work order.
{% hint style="info" %}
***Tip:** Only non-serialized products can be sourced. Services and serialized products cannot be sourced.*
{% endhint %}
**2. Work Order Sourcing**
* Once your work order has been created, return to the work order page. Now, you can start sourcing your items.
* Click the **Sourcing** button.
**3. Create the Special Order**
* You'll be redirected to another page where you can view the products that require sourcing from your work order.
* Click the **Create special order** button.
* You'll be redirected to another page where you can enter a **required by** date and **notes.**
* After you're finished entering your details, click **Create special order** at the bottom of the page.
* You have the option to copy the **custom fields** from your work order to the **special order.**
**4. Work Order Sourcing Confirmation**
* After creating your special order, you'll be redirected to a confirmation page.
* The yellow icon indicates how many items have been successfully sourced.
**5. Reviewing the Special Order**
* To review the special order, click the Special Orders tile from the Shopify POS home page.
* **Note: The special order has not been fully ordered yet.**
* Here you can view details such as location, status, and the linked work order number by clicking on the special order.
**6. Purchase the Special Order**
{% hint style="info" %}
***Tip**: There are multiple ways you can purchase a special order!*
{% endhint %}
**Method #1: Purchase Orders > Merge Special Order**
* Click the **Merge Special Orders** button.
* Select your location and supplier.
* Select your special order.
* Click **Merge Special Orders.**
* You have the option to copy the **custom fields** from your **special order** to the **purchase order.**
* You'll be redirected to the purchase order page.
**Method #2: Creating a Purchase Order > Import Special Order**
* Create a Purchase Order.
* In the **Products** section, click the **Add product** button.
* Click the **Import special order button**.
* After clicking the Import special order button, a dialogue box displaying the SPOs associated with the PO's supplier and location will populate.
* Click on the SPO you would like to purchase.
* After clicking, the SPO's products will be imported into the PO.
* There will also be a badge that displays the SPO number.
**7. Verify the purchase of the Special Order**
* To verify the purchase was successful, return to the Special Orders tile.
* The status of your special order should now say **Fully Ordered.**
**8. Create receipts**
* Once you have received your items, you can mark the status of your special order as **'All Received'** by creating receipts.
* For more information on how to create receipts, click here: [Receipts](/workmate-knowledge-base/workmate-feature-guides/workmate-pos-features/purchase-orders/receipts.md)
* Return to the Purchase Orders tile and select the purchase order created from your special order.
* Scroll down and create receipts.
* Click **Update purchase order**.
* Your status will now be updated as **All Received**.
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