> For the complete documentation index, see [llms.txt](https://workmate.gitbook.io/workmate-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://workmate.gitbook.io/workmate-knowledge-base/getting-started-with-pos/pos-guide/resetting-the-shopify-pos-app.md).

# Resetting the Shopify POS app

| Step & Instructions                                                                                                                                                                          | Screenshot                                                                                                                                                                                                                                  |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <p>Step 1</p><p>Go to Settings on the iPad, then Shopify POS app at the bottom. </p>                                                                                                         | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfXlG7cvVcm_lb1H9jetV55irrdyzd9D9GbMcP85eTd2MnqA4bO3IH39ytMW0c-hnMQBRc8vd5J98GmuenSl7Dk4Q-pUhnNKcrhYBYlf38tomrTfrqePdA1vGjuLIMHoKBCy5W_i-ff0E6T9_HE8vQc6iA?key=8WyjtpW9MwYojNPWRp_ZPw)  |
| <p>Step 2</p><p>Go to Shopify POS setting, press Reset Account </p><p><br></p><p>Swipe the toggle right to Reset Account. </p>                                                               | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeVuPHdFCeNOm9qmhdBmwop-OiyptTtzuydEky_oRGg6Bvm4KZzBc0-5VSGXnwHdgy1pjeAD7zs5XnVi7u1x6sOKR6FStCclX0UYd5amigfTUyoyx5XyJD5YL-CJh1nR5OQM3uVaDF7EvIX2CHvl2VXtDE7?key=8WyjtpW9MwYojNPWRp_ZPw) |
| <p>Step 3</p><p>Depending on the iPad model, either swipe up or double-press the home button to open the app switcher. </p><p><br></p><p>Swipe up on the Shopify POS app to force-quit. </p> | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXf2V_g0QBKPN3NVz6ay0pldZVsVwMi8cil9tEPO2I96lvaXYAYs4EJ3gO2iUmmDnxQzaUa2fdZVRF2K7r2Q41s_fBDM5Dh0b1XrO83rMiCApMOfTCw1IXX6tQqEQPPFVvI3H5ljBP3xeoTh2uxN6gKD1_c?key=8WyjtpW9MwYojNPWRp_ZPw)  |
| <p>Step 4</p><p>Reopen the app and follow Log in through Email or Log in through Code to access the Shopify POS. </p>                                                                        |                                                                                                                                                                                                                                             |

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