Change Serials
If you need to change a serial in an online order, or one created through WorkMate, you can do so through our Line Item Serial Numbers action.
Demo:
Documentation:
Online Orders:
1. Access your online order
Access the order you'd like to change serials for.
Example Order #1048:
The product's original serial:
Example: Crewneck product, Serial = CREWSERIAL1
To change the serial, click the More actions dropdown.
Then click on the Line Item Serial Numbers action.
Example: Changing from CREWSERIAL1 > CREWSERIAL2
Then click Save.
2. Review your serials
To review the serials you have allocated to your products, click the + App block button.
Once you click the + App block button, click WorkMate's Line Item Serial Numbers App block.
In this App block, you'll be able to view the product's new serial number.
WorkMate Work Order:
1. Access your online order
Access the order you'd like to change serials for.
Example Order: #1056, CREWSERIAL3
To change the serial, click the More actions dropdown.
Then click on the Line Item Serial Numbers action.
A prompt will appear explaining that orders imported from work orders must be edited through the work order page.
Click the word order page link to be redirected to the original word order.
Example: WO-#108
To change the serial, click on the serialized item.
Then, click the Change serial button.
Then, select the new serial number you'd like to switch to.
Example: CREWSERIAL3 > CREWSERIAL4
After selecting your new serial, click Save.
Your work order will now be updated with the new serial.
Lastly, Save your work order.
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