> For the complete documentation index, see [llms.txt](https://workmate.gitbook.io/workmate-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://workmate.gitbook.io/workmate-knowledge-base/workmate-feature-guides/workmate-admin-features/special-orders.md).
# Special Orders
Special orders allow merchants to handle requests for products that are out of stock or not typically held in inventory. During the work order creation process, if a required item is unavailable, merchants can initiate a special order to source the component from a vendor. This ensures that the customer's order can be fulfilled even if the item is not currently in stock.
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**1. Create your Work Order**
* Click **New Work Order**
* For a more detailed guide on how to create work orders on admin, click here: [Work Orders](/workmate-knowledge-base/workmate-feature-guides/workmate-admin-features/b2c-work-orders.md)
**2. Work Order Sourcing**
* Once your work order has been saved, click the **Sourcing** button.
* For more information on Work Order Sourcing, click here: [Sourcing Overview](/workmate-knowledge-base/workmate-feature-guides/workmate-pos-features/sourcing-overview.md)
**3. Create the Special Order**
* After clicking the sourcing button, a confirmation prompt will appear showing the items in your work order that require sourcing.
Example: WorkMate Bike
* Click the **Special Order** button.
* You'll be redirected to another page where you can enter **Notes** and a **Required By** date.
* Once you're finished entering your details, click **Create Special Order**.
Example:
* After you've clicked Create Special Order, you'll view a prompt to copy over your work order custom fields if you have any.
* Click **No** or **Yes**.
* After successfully sourcing, you'll view a confirmation prompt:
**4. Detailed Special Order View**
* To review the special order, click the Special Orders module from your WorkMate dashboard.
* On this page, you'll be able to view information such as the SPO's order state and associated work order number.
Example: SPO-#47
**Note: The special order has not been fully ordered yet.**
**5. Purchase the Special Order**
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***Tip**: There are multiple ways you can purchase a special order!*
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**Method #1: Purchase Orders > Merge Special Order**
* To purchase the special order, access the Purchase Orders module from your WorkMate dashboard.
* Click the **Merge Special Orders** button.
* You'll be redirected to a new page where you can configure the special order's associated location and vendor.
Example: SPO-#47's location is **My Custom Location**, and vendor is **WorkMate Staging**
* Select the SPO you'd like to purchase and click the **Merge** button in the upper right-hand corner.
* You'll be asked if you want to copy over the special order custom fields to the purchase order.
* Click **No or Yes**
* After, you'll be re-directed to the purchase order page.
Example: PO-#58
* After merging your SPO to your PO, create your PO as normal.
* For more information on how to create a purchase order, click here: [Purchase Orders](/workmate-knowledge-base/workmate-feature-guides/workmate-pos-features/purchase-orders.md)
**Method #2: Creating a Purchase Order > Import Special Order**
* Create a Purchase Order.
* For more information on how to create a purchase order, click here: [Purchase Orders](/workmate-knowledge-base/workmate-feature-guides/workmate-pos-features/purchase-orders.md)
* In the **Products** section, click the **Add product** button.
* Click the **Import special order button**.
* After clicking the Import special order button, a dialogue box displaying the SPOs associated with the PO's supplier and location will populate.
Example:
* Click on the SPO you would like to purchase.
* After clicking, the SPO's products will be imported into the PO.
* There will also be a badge that display's the SPO number.
Example: SPO-#47
**Method #3: Special Orders > Create Purchase Order OR > Merge with Purchase Order**
* Access the **Special orders** module.
* Click on the SPO you would like to purchase.
Example: SPO-#47
* Once a SPO is selected, you can either click the **Create purchase order** button or **Merge with purchase order** button.
* **Create purchase order** will create a brand new purchase order, and **Merge with purchase order** will merge your SPO with an existing PO with the SPO's associated supplier and location.
**6. Send/Print the Purchase Order**
* Send the purchase order to your vendor by clicking the **Print** button.
* You'll be prompted to enter the details of your email.
* If your printer has an email, you can enter the printer email into the **Email** field. Otherwise, you can send the PO Invoice to another email and print it manually.
**8. Verify the purchase of the Special Order**
* To verify the purchase was successful, return to the Special Orders module.
* The status of your special order should now say **Fully Ordered.**
**9. Create a receipt for the Purchase Order**
* Once you have received your items from the special order, you can create a receipt for the associated purchase order.
* Navigate to the Receipts app block.
* For more information on how to create receipts, click here: [Receipts](/workmate-knowledge-base/workmate-feature-guides/workmate-admin-features/purchase-orders/receipts.md)
* Click **Save** at the bottom of the page.
* Your SPO status will now be updated as **All received**.
