Changing Permissons for Shopify POS

After setting up Shopify POS, you may encounter an error message stating that you do not have permission to access the store. This page goes over how to change staff permissions for Shopify POS.

Changing Staff Permissions:

You may need to contact a store owner to help you access Shopify POS through the Shopify Admin.

Step & Instructions	Screenshot
Step 1 Go to Settings in your Shopify Admin store and click on Users and Permissions.
Step 2 Scroll down to the POS app-only staff section and click Manage Point of Sale staff. Note: If you do not have access to this section, you may have to contact the store owner.
Step 3 If you are new to Shopify, you might not be on the staff list yet. In that case, click Add Staff. Otherwise, skip to Step 5.
Step 4 Complete the required fields to register yourself as a staff member.
Step 5 Click on the staff member you want to grant POS access to and adjust their POS role accordingly.

Creating a New POS Role:

Step & Instructions	Screenshot
Step 1 Go to Settings in your Shopify Admin store and click on Users and Permissions.
Step 2 Scroll down to the POS app-only staff section and click Manage Point of Sale staff.
Step 3 Click Manage POS roles.
Step 4 Click Create POS role.
Step 5 Name the role and select the permissions you want to assign.