> For the complete documentation index, see [llms.txt](https://workmate.gitbook.io/workmate-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://workmate.gitbook.io/workmate-knowledge-base/getting-started-with-pos/pos-guide/logging-in.md).

# Logging In

## Login with e-mail:

<table data-header-hidden><thead><tr><th width="375"></th><th></th></tr></thead><tbody><tr><td>Step &#x26; Instructions</td><td>Screenshot</td></tr><tr><td><p>Step 1</p><p>On the Shopify POS app login screen, tap Log in.</p></td><td><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfgvLRDCbIPxoNT29VVycscuUQokUCct04z6v9snYnRh7HWkPc5ZTQNHTAvW4hfq8VVM8_6GyCubvlnPesWNPlEs9Sen5OeRBYe5M10E2W0WfhlWAE-qI0BLGz21BcXN-E4IvEdyNVaS97cbRPwKLTho7NP?key=8WyjtpW9MwYojNPWRp_ZPw" alt=""></td></tr><tr><td><p>Step 2</p><p>On the Shopify page, type in your admin username and password and then tap Log in. </p><p><br></p></td><td><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcQxk6eunL6azRikbxhlPly4M7kdSM9ygYO3chhDPqyzMxKbhLpOWb5BpvUjzlXG4N111P_GD1cIiUST3LumTsXI1ghbXvtBvu7uJawmzrAg8tc2r7WNCEELxHFktdKV4GFrJdfslxfDsdvffmSWugeDB8_?key=8WyjtpW9MwYojNPWRp_ZPw" alt=""></td></tr><tr><td><p>Step 3 </p><p>If prompted, enter your authentication code and tap Log in. </p><p><br></p></td><td><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXe_XDSrkHZTjKr59HF23P4f-u9rauNSVTw_WtKL8H_AmZar48bPD-0k5NLRNbBYC-Zfar0swXc7Mew7d4y91J8hJ5hppsXwnGiyqAcBNEkFlwMg3ZGZILt4X9zDsARM7-t2jy2Yayv68VzNQBeboKzClD2M?key=8WyjtpW9MwYojNPWRp_ZPw" alt=""></td></tr><tr><td><p>Step 4 </p><p>Select the correct store: ShopCOMPANY_NAME.myshopify.com</p></td><td><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXef21eBgYeEbUigL--kRoaid7vfaJOsAIcZuMr0SH_6ElTAiNFwNcVt7bYMbRtk6oGKCm4HbNuigniQ3VVDcN4vlk_GqWedCIqVK58MfJ8WD3X18tK8sM7ZjlQQtuh_1yN_cCHHGx5QgyGYM3o-wJF5IGzQ?key=8WyjtpW9MwYojNPWRp_ZPw" alt=""></td></tr><tr><td><p>Step 5</p><p>Select the correct location. </p><p><br></p></td><td><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeMg09n6SFMvt-neSkSD0STUaB56c7jQVaJ5PzA6V84k_-MqUrDbNDUvg3DLOTgEGUjN9w9wa2m76aKNeG2pFzji_9T2jZgDEVU9UajX1cdTPR3LT2aDe1lQyZimdAog1GDL8Hy-MtfE_WqU8HoI6NSxXU1?key=8WyjtpW9MwYojNPWRp_ZPw" alt=""></td></tr><tr><td><p>Step 6</p><p>Using the PIN pad, tap to input your PIN to complete the login. </p><p><br></p></td><td><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcUhBGDqYWntVmq3ZpCsdvpdQ8tYKXERH8tPlb6BQqV8F5S_mP2vF_bHL0n7W-Nx2ZRJC0bg4rKYfgMnfwYU8QPtQ51EbpNn-IjGGa-3P4ERMBYHF28RRV3u6OaPDiOpCMqSvlbpLncmSzEg2gvdpGEWlY8?key=8WyjtpW9MwYojNPWRp_ZPw" alt=""></td></tr></tbody></table>

## Login with Code:

<mark style="color:blue;">Remote support can provide access to Shopify POS remotely so that staff members who don’t have admin credentials can use the app.</mark><br>

| Step & Instructions                                                                                                                               | Screenshot                                                                                                                                                                                                                                  |
| ------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <p>Step 1</p><p>On the Shopify POS app login screen, tap Log in with code. </p>                                                                   | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXd1tXPjI0NuvZJ7Mz0Uv5c8GnLfNI8QlAOzRcaQlSIydYr1y98DFkow5e0KHguIDqEOn3fs0XZiBBDNxXaM5NDIoswX2HMddUmhLlTXT9aDjxdMlIgCW_s29pla6Ek2qxr5J-X5zkc9TGC3jxQ8hg_KR4F6?key=8WyjtpW9MwYojNPWRp_ZPw) |
| <p>Step 2</p><p>A code is displayed on the POS. Provide this code to the remote support. </p><p><br></p>                                          | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdR-9ghY_FF2rbkTl0hsF-CJXfnL1v4B-4SDDspB1sSHgPIuYQQ-owCCxyz2fjB6ueCMEYcJS_X_-WVSCX13JBrTYmohD1quMopyOKYaTG8nIiERCCgL7KQ-aw6MEVSoMusp73436nb2m8o1OPA59BBGEIH?key=8WyjtpW9MwYojNPWRp_ZPw) |
| <p>Step 3 </p><p>Remote support staff use a computer or mobile drive and go to shopify.com/activate </p>                                          |                                                                                                                                                                                                                                             |
| <p>Step 4 </p><p>Enter the code. Click Next. </p>                                                                                                 | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXf_eEAF1Mv_5UXBq3le2zWhmZ9Yjzu5dSVv94mUvVGQEkxdKZrTWmYuMWzAkyxOcrq6S9QTr2dysFfOjHCLFHODxGnXtjUz0COOQiH8p944SzXIsYSvXcwxbrdDrqS7Hc_2AY3kOhNdQmQr3EOqDPOD0vz8?key=8WyjtpW9MwYojNPWRp_ZPw) |
| <p>Step 5</p><p>Remote support enters admin email and password and then clicks Log in.  </p>                                                      |                                                                                                                                                                                                                                             |
| <p>Step 6</p><p>Click Log in again to confirm that you want to log in to SHopify POS from another device, then close the browser. </p><p><br></p> | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXc8Q_4vA0oypH6MXf2fd4NwXg_4rQKUsEd1xYTLc12PcJAyd7NpbxieBj713Z20gVp8IjsYtzrFVj6k3_nz3j1Cwk18FrrvkauTUkGRqr34YGJr2MOKg1DXOmrFzDg6jBd2Oi_fU23qwfhtnw_4GHl4D5I?key=8WyjtpW9MwYojNPWRp_ZPw)  |
| <p>Step 7 </p><p>The staff on site can then select the correct store: ShopCOMPANY\_NAME.myshopify.com</p>                                         | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfFgwUfnWgt9DVT83tcWNbfwUyvovm3ivTKB4LlDIEof9nUj943KXYafvlcH1A3LlwL_uJqh29Sf_5wbhufY9X7Yss8sgzD2XHvHBJcxAG9d13cFTGDuR8ITbmh_lHEq-0bXNhJxU21Bf9slFsdufOnC2c-?key=8WyjtpW9MwYojNPWRp_ZPw) |
| <p>Step 8 </p><p>Select the correct location. </p>                                                                                                | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcpbCibP-zW0swSSsDxlbNxNKkYbJsdFaGCN9OBqY2H7lq4WOUTyz06Amrpn2DEbA01gOto2hrUVPKF1fXAlvA9acSm4kypk5T7QeuAIcHEgFZbPc7klovhxi-HuGnAdo7yiN4S67a3MbaPS5wwceV8wxTl?key=8WyjtpW9MwYojNPWRp_ZPw) |
| <p>Step 9</p><p>Tap to input PIN to access the POS app. </p>                                                                                      | ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfSubt7KO2lYcyqPLCv6nrYkGQ6HuZKHmTvjFFoIpWEzcyeo_hYHVBFSwDznTuS39q7ubsU47wVJoYuZC66-77_ZvP_RWWaBr66ZltmjlASqwegLUHyuGHEWtG8gbmVu2HmU9T5esgn2XOz_nACI_tGWeuq?key=8WyjtpW9MwYojNPWRp_ZPw) |