> For the complete documentation index, see [llms.txt](https://workmate.gitbook.io/workmate-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://workmate.gitbook.io/workmate-knowledge-base/workmate-feature-guides/workmate-admin-features/notifications.md).
# Notifications
The notification feature enables merchants to update customers throughout the work order, or special order process by sending timely updates via email or SMS.
**1. Access the Customers Module on Shopify Admin**
* Log in to your Shopify store and go to your Shopify Admin Dashboard.
* Navigate to the **Customers** module in the left sidebar.
**2. Add a Customer**
* In the upper navigation bar, click the **Add customer** button.
* Fill in your customer information.
Example: Velen Lu
* Click **Save.**
* You should now be able to view your customer's information.
**3. WorkMate Notification Preference**
* Scroll down to the **WorkMate Notification Preference** App block.
* Here, you can select the customer's notification preference.
* You can choose between **No preference**, **Email**, or **SMS**.
Example: SMS
* Click **Save** after selecting your preferred notification type.
**4. Create Notification Messages**
* Access the **Settings** module.
* To create a **Work Order Notification**, access the **Work orders** section.
* Click the **New Notification** button.
* Firstly, select the **Notification Type**. You can configure between **On create** or **On status change.**
* In the **SMS** and **Email** section, enter in your notification messages and a subject for the email.
Example:
* After entering your details, click **Save**.
* Then, save the settings page by clicking **Save** again.
* To create **Special order notifications**, repeat the same process, but access the **Special orders** section instead.
**5. Sending Notifications**
**Work Order Notifications**
* Click on the Work Orders module from the main dashboard or sidebar menu.
* On the Work Orders page, click the **New Work Order** button.
* For details on how to create a work order on Admin, click here: [Work Orders](/workmate-knowledge-base/workmate-feature-guides/workmate-admin-features/b2c-work-orders.md)
* After saving your work order, you will receive a pop-up message to send a notification to your customer.
{% hint style="info" %}
***Tip:** If you set up notifications based on status changes, they will trigger according to the updates in your work order's status.*\
\
*Example: Changing your Work Order status to "In Progress" will trigger the option to send the "In Progress" notification.*
{% endhint %}
* Select a notification option.
* You'll be prompted to choose between an email or SMS notification.
Example: Email
* Click **Send notification**.
* Once your notification has been successfully sent, you will receive a confirmation message.
{% hint style="info" %}
***Tip**: You can also send notifications when there is no status change. Simply click the Notifications button in the top right-hand corner to manually send a notification.*
*Clicking this button will open up your notification history for that particular work order. To send another notification, click the **Send notification** button.*
{% endhint %}
**Special Order Notifications**
* To send notifications for **Special orders**, access the **Special orders module** instead and repeat the same process.
**6. View your Order's Notification History**
* From your work order or special order, click on the **Notifications** button in the upper right-hand corner.
* After clicking the **Notifications** button, you'll be able to view the notification history of that particular order.
Example: WO-#170 notifications
* Additionally, you can click the **Send Notification** button to send another notification.
**7. View your Entire WorkMate Notifications History**
* Click on the **Notifications** module from the sidebar menu.
* In this module, you'll be able to view your entire notification history and see details such as **your usage, the notification type, recipient, message, status, and sent date.**
*Clicking this button will open up your notification history for that particular work order. To send another notification, click the **Send notification** button.*
{% endhint %}
**Special Order Notifications**
* To send notifications for **Special orders**, access the **Special orders module** instead and repeat the same process.
